Terms of business

An agreement is formed when the client accepts our proposal or estimate in writing (email counts), or when work is started at the client's request.

Proposals are valid for 30 days. In case of conflict, the following order applies: written addenda, the proposal/order confirmation, then these terms. The client's own purchasing or standard terms only apply if we have accepted them in writing.

We deliver what is stated in the proposal — typically strategy, design, development, content work, AI tooling and follow-up support. Time and price estimates are our best professional assessment, not a fixed price, unless stated otherwise.

Deliverables are sent for review in agreed phases. If we have not received written feedback within 10 working days, the deliverable is considered approved so the project can move on.

Timelines are set together and assume that material, feedback and approvals arrive on time. If something is delayed on the client's side, deadlines move accordingly and we agree a new plan based on our calendar.

We always work to meet agreed dates, but minor delays do not entitle the client to terminate or claim compensation.

All prices exclude VAT and any third-party costs (licences, hosting, fonts, stock material, API usage etc.), which are passed on at cost.

As standard we invoice 50% at project start and the remaining 50% at the agreed deadline — whether or not the solution has launched, if launch is waiting on content, feedback or approval from the client. On longer engagements we can agree monthly invoicing.

Payment terms are 8 days net. Late payment accrues 2% interest per commenced month plus reminder fees under Danish law, and we may pause ongoing work until overdue invoices are settled.

A great result requires the client to provide relevant material, access and a contact person with decision-making authority within the agreed deadlines.

The client warrants that supplied content — text, images, video, logos and data — does not infringe third-party rights. Extra time spent fixing, sourcing or waiting for material is billed as additional work.

Ideas evolve along the way — that's fine. Requests outside the agreed scope are agreed separately and billed at the applicable hourly rate or a new estimate.

We never start additional work without written approval, and we flag it whenever a request affects timeline or budget.

Once all invoices are paid, the client receives a perpetual right to use the final deliverables for the agreed purpose. Copyright in the underlying work remains with Supertusch.

We retain the right to reuse generic code, components, methods and know-how in other projects. Third-party materials follow their own licence terms. Unapproved drafts and rejected concepts are not transferred.

Unless otherwise agreed, we may show the work in our portfolio, cases and marketing.

We treat all material and information about the client's business as confidential — also after the engagement ends.

Where we process personal data on the client's behalf, we enter into a data processing agreement, and processing follows the GDPR using recognised sub-processors.

We use modern AI tools in our process to deliver faster and better. All output is reviewed and quality-assured by us before delivery.

We do not share confidential client material in services that train on data without the client's consent.

We fix material defects in our own work free of charge when reported in writing within 30 days of delivery.

After that — and for issues caused by changes made by the client or third parties, or by updates to platforms, plugins, browsers or hosting — fixes are billed hourly. Ongoing maintenance, updates and support can be arranged in a separate agreement.

Our total liability cannot exceed the fees paid by the client for the deliverable in question over the preceding 6 months.

We are not liable for indirect losses, including operating loss, lost revenue, lost data or loss of goodwill, nor for downtime or errors at third parties such as hosting, payment providers, integrations or AI vendors.

Neither party is liable for circumstances beyond reasonable control (force majeure).

Ongoing agreements may be terminated by either party in writing with 30 days' notice to the end of a month.

Hosting agreements run for one year at a time and renew automatically for another year unless terminated in writing no later than one month before expiry.

If a project is stopped mid-way, all work performed and costs incurred up to the termination date are invoiced. Amounts already invoiced are not refunded.

The agreement is governed by Danish law. If a disagreement arises, we'll take it over a cup of coffee first — if we can't settle it amicably, it will be decided by the Copenhagen City Court.